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Company Description
Restaurant Workers Recruitment
Come and experience the vibrant energy of life at Accor, where every moment is filled with enthusiasm and excitement!
We are very happy to announce the opening of the Levni Istanbul Hotel Handwritten Collection!
Set in Istanbul\’s historical old city, the hotel exudes an artsy, stylish art-deco vibe. Like all Handwritten Collection properties, Levni Istanbul Hotel carries the passion of its hosts via personalized touches and authentic local experiences.
By joining the new Levni Istanbul Hotel Handwritten Collection, you will come to be part of the Accor network, the worldwide hospitality leader. With us, you can be everything you are, work with purpose, grow, learn, enjoy, and explore endless opportunities with us.
Job Position: Front Office Supervisor
Company: Accor Hotel
City: Istanbul
County: Turkey
Job Description
What benefits can you gain from this?
- As a member of a prestigious global hospitality brand, Accor, you will enjoy a variety of additional benefits, including;
- A net salary that is highly competitive.
- Incentive for the Launch of a New Hotel
- A monthly bonus card offered by the supermarket
- Every three months, individuals get a card for social support bonuses, acknowledging the assistance for community well-being.
- A financial benefit provided on a monthly basis to assist with transportation expenses.
- Complimentary meals are provided for employees in the cafeteria during their work shifts.
- A financial award is available for accomplished university students, which can be utilized by either employees of the institution or their offspring.
- Delightful presents for individuals welcoming a newborn into their family, couples embarking on their first journey of marriage, and new homeowners taking pride in their first property.
- Being a part of the Accor and Levni family.
- Programs focused on learning and development
- Free language courses are offered in English, French, Spanish, and other languages.
- Prospects for professional advancement within our expanding group.
- A promotional card designed for use at Accor Hotels around the globe.
- The \”Employee of the Month\” initiative recognizes exceptional staff contributions each month. It enhances motivation, appreciation, and inspires others to excel in teamwork and performance.
- A gathering dedicated to celebrating staff achievements, along with various occasions designed to honor employee contributions.
- This job opportunity is conveniently accessible via various modes of transportation, including the Marmaray, tram, or ferry, making it an effortless commute for potential candidates.
Your Responsibilities
Here\’s what you\’ll be up to:
- Facilitate the daily operations of our Front Office, motivating our receptionists to craft an unforgettable and seamless Hox experience for our guests—beginning with their arrival, throughout their entire stay, and continuing until they receive their bill and depart once more·
- Collaborate with all our teams to ensure that our rooms are consistently and efficiently reserved, while also assisting our Front Office Manager in managing any instances of overbooking·
- Answering phones, managing inquiries, and providing thoughtful suggestions for the finest shows to enjoy and the trendiest pop-up eateries to explore nearby – you serve as the comprehensive resource for our guests to rely on·
- Collaborate with our dedicated Housekeeping and Engineering teams to ensure that every aspect of our guests\’ experience is flawlessly maintained during their stay·
- To greet guests or visitors at any moment, creating a memorable sense of warmth and attentiveness·
- To manage incoming guests effectively, ensuring comfortable accommodation and personal escort, fostering warmth and comfort with professionalism and a proactive attitude·
- To foresee potential up-selling and cross-selling prospects, motivating our guests to engage with the hotel\’s amenities for their pleasure and satisfaction·
- Serve as a welcoming representative for our guests by creating and nurturing personal connections with each individual· This approach aims to cultivate a sense of comfort, warmth, and genuine care during their entire visit·
- To maintain the uniform in excellent condition, it must be kept clean and tidy, reflecting the standards of personal appearance and hygiene· This serves as a role model for the team and contributes to a polished, professional image for our guests·
- Managing the various reservations and inquiries directed to the hotel through email, fax, or telephone, while ensuring that every confirmed booking is meticulously documented in the computer system·
- The individual will be accountable to the Front Office Manager·
Qualifications
- For us, it revolves around a certain attitude—an individual who derives joy from assisting others; a person who instills a sense of confidence, assuring you that they can address any inquiry you might have. This is the type of person you\’d naturally want to pause and engage in conversation with.
- You seek an environment where authenticity thrives; a space free from uniformity and pretense, where everyone can express their true selves without conforming to conventional appearances.
- A deep enthusiasm for hospitality includes enjoying a refreshing drink, savoring a meal, celebrating a special occasion, or finding comfort in a cozy place to sleep.
- You focus on creating a beneficial influence on those you engage with, ensuring that they are left with an unforgettable impression.
- You are not overly important. We set aside our personal feelings and work collaboratively to accomplish our tasks.
- You\’re all about trying new things and are up for checking out a bunch of different activities, willing to give just about anything a shot at least once.
- You’re looking to join a crew that puts in the effort, has each other’s backs, and enjoys the ride!
- Got at least 3 years of experience working at the front desk in a 4 or 5-star hotel.
- Get a head start on Accor Online Platforms.
- Make sure you know all the SOPs and P&Ps for the Front Office department inside and out.
- Familiarity with computers and software like PMS and Microsoft Office, etc.
- Nailing those problem-solving skills
- Can chat and write in both English and Turkish.
- Additional languages; French, Spanish, German, Italian, Russian, Arabic is preferred
- Outstanding ability to communicate effectively across various contexts.
- Capable of managing multiple tasks simultaneously
- The capacity to collaborate effectively within a team setting.
- Capable of utilizing sound judgment when interacting with challenging guests.
- The skill to concentrate on the requirements of guests, while consistently maintaining a composed and polite demeanor at all times.
- There is no requirement for male candidates to fulfill any military service obligations.
- Previous engagement with Opera or a comparable system, demonstrating relevant experience in that domain.
- Capable of Remaining upright for prolonged durations.
- Capable of adapting to various shift schedules regarding working hours.
- Possessing the capability to manage cash with both efficiency and precision is essential.
- Getting a grip on how to operate in a diverse cultural setting.
- Exuding an air of sophistication and confidence
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